Customer Success Manager -DACH

Pentera is the newly-minted Unicorn and category leader for Automated Security Validation, allowing every organization to test the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. Thousands of security professionals and service providers around the world use Pentera to guide remediation and close security gaps before they are exploited.

 Pentera has 160 employees around the Globe (Israel, USA, Switzerland, Germany, Italy, France, Sweden, Spain, UK and UAE) with over 400 customers in production in more than 30 countries.

Pentera has won various industry awards, such as the “2020 Gartner Cool Vendor Award” and the “2021 SINET16 Innovator.” We are backed by top US investors Insight Partners, K1 Investment Management, Evolution Equity Partners, The Blackstone Group, and AWZ Ventures.

DACH is the biggest market following the USA for Pentera. 70 customers are served, more than 10 employees work in the region, the DACH subsidiary is in Hamburg. 

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding Penteras’ relationships with a portfolio of customers.

The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical orientation and the ability to custom-tailor solutions for a variety of scenarios.

Passionate about delivering a great customer experience and well versed in handling anything clients throw your way.

A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.

Roles & Responsibilities:

• Operate as the lead point of contact for all matters specific to your accounts.
• Representing the company at customer accounts and voicing customers’ needs internally ensuring customer expectations are met.
• Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers.
• Forecast and track key account metrics.
• Seek growth & sales opportunities within the portfolio of accounts.
• Develop technical understanding with Pentera’s product.
• Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Requirements:

• 4+ years of previous proven experience as a Customer Success Manager as part of a global organization, managing global accounts – a Must
• Experience in a Cyber Security company, preferably a startup – a Must
• Languages- German and English – Fluent
• Bachelor’s degree or higher – a Must
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Strong technical, analytical and problem-solving skills.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Ability to work independently and as a part of a team.